Terms of Service
SwiftConnect, Inc., a Delaware corporation (“SwiftConnect”) will provide to the Customer the Services (as defined below) pursuant to the Agreement. Any access granted to the Services is expressly conditioned upon Customer’s acceptance and compliance with these Terms of Service.
“Affiliate” means, with respect to a party, any entity which directly or indirectly Controls, is Controlled by, or is under common Control with such party.
“Agreement” means the Enterprise Software Licensing Agreement to which this terms of service are attached and incorporated by reference.
“CCPA Addendum” means SwiftConnect’s California Consumer Privacy Act Addendum.
“Confidential Information” has the meaning set forth in Section 9.
“Control” (including its correlative terms, Controlled and Controls) means ownership or control, directly or indirectly, of more than 50% of the voting interests of the subject entity.
“Customer Equipment” means Customer’s and its Affiliates’ computer hardware, software and network infrastructure used to access the Services.
“Customer Data” means data, text, files, and the like that Customer inputs and/or loads into the Services or that SwiftConnect otherwise processes on Customer’s behalf in connection with providing the Services.
“Documentation” means the description of the Services licensed by Customer contained in the Service specifications attached as Exhibit C.
“DPA” means SwiftConnect’s Data Protection Addendum attached as Exhibit E.
“Effective Date” means the date the Agreement is executed by Customer and SwiftConnect.
“Fees” has the meaning set forth in Section 5.1.
“Order Form” means an order form for the Services signed by Customer and SwiftConnect a form of which is attached as Exhibit B.
“Pricing Schedule” means SwiftConnect’s pricing schedule for the Services as in effect from time to time and which, as of the Effective Date and for a period of 36-months thereafter, will remain as set forth on Exhibit A.
“Service Level Addendum” means SwiftConnect’s Service Level Addendum as in effect from time to time and which, as of the Effective Date and for a period of 36-months thereafter, will be no less favorable to Customer than as set forth on Exhibit D.
“Services” means any SwiftConnect cloud solution, downloadable software, and APIs licensed by SwiftConnect to Customer, together with all Updates, as further described in the Documentation and in an Order Form.
“Support” has the meaning set forth in Section 6.
“Taxes” means any direct or indirect local, state, federal or foreign taxes, levies, duties or similar governmental assessments of any nature, including value-added, sales, use or withholding taxes.
“Term” means the term applicable to each of the Services specified on an Order Form, or if no such term period is defined, thirty-six (36) months, commencing on the effective date of the Order Form.
“Updates” means all Services updates and enhancements that SwiftConnect generally makes available at no additional charge to its customers of the version of the Services purchased hereunder who are current in payment of applicable fees.
“Users” means Customer’s and its Affiliates’ employees, agents, visitors, guests, contractors, and consultants who are authorized by Customer to use the Services.
2. Terms of the Services
2.1 Subject to the terms of the Agreement, SwiftConnect grants Customer and its Affiliates a non-exclusive, non-transferable (except to a successor in interest as permitted hereunder) license to access, use, and install (only for the portions of the Services that are available for download by SwiftConnect) the Services listed under an Order Form during the Term. Customer’s right to use the Services is limited to the location and other restrictions contained in an Order Form and the Documentation.
2.2 Customer may request Services through Order Forms issued by Customer and accepted by SwiftConnect, and the provisions of the Agreement will apply to all such Order Forms whether or not the Agreement is referenced in the Order Form. In the event of any conflict or inconsistency between the Agreement and any other document, the documents will control as follows (unless expressly agreed in the applicable Order Form by reference to a numbered Section of the Agreement), with the lower number given precedence: (1) the Agreement and exhibits, (2) Order Forms, and (3) any purchase order, statement of work, quotation, acknowledgement, invoice or other document submitted by Customer. Notwithstanding any language to the contrary therein, no terms stated in any purchase order, statement of work, quotation, acknowledgement, invoice or other document submitted by Customer shall be incorporated into the Agreement.
2.3 Any example language or agreements offered in connection with the Services (e.g., example confidentiality agreements or terms for visitors) are provided solely as examples for informational purposes and Customer is solely responsible for ensuring that any language or agreement it deploys in connection with the Services are appropriately customized and fit for Customer’s purposes. There is optional functionality in the Services that allows Customer to send e-mails. For every email sent in connection with the Services, Customer acknowledges and agrees that the Services may add a source identifier for the Services (e.g., a small logo, a “powered by” tag line or the like).
2.4 Notwithstanding anything to the contrary in the Agreement but subject to applicable law (including any and all privacy laws), SwiftConnect shall have the right collect and analyze data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies, and SwiftConnect will be free (during and after the term hereof) to (i) use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other SwiftConnect offerings, and (ii) disclose such data solely in aggregate or other de-identified form in connection with its business.
3. Customer Responsibilities Relating to Use of the Services
3.1 As between the parties, Customer is responsible for, (i) all activities conducted under its User logins, (ii) the security of all access credentials for use of the Services, (iii) obtaining and maintaining any Customer Equipment and any ancillary software and/or services needed to connect to, access, install (only for the portions of the Services that are available for download by SwiftConnect), or otherwise use the Services, and (iv) ensuring that it has the proper third-party licenses with which to make use of the Services.
3.2 Customer and its Users shall use the Services solely for Customer’s internal business purposes, in compliance with applicable law (including any and all privacy and spam laws), and shall not: (a) resell, sublicense, lease, time-share or otherwise make the Services available to any third party; (b) process, send, or store infringing or unlawful material using the Services; (c) attempt to gain unauthorized access to, or disrupt the integrity or performance of, the Services or the data contained therein; (d) modify, copy or create derivative works based on the Services; (e) do any “mirroring” or “framing” of any part of the Services, or create Internet links to the Services which include log-in information, user names, passwords, and/or secure cookies; (f) reverse engineer the Services; (g) propagate any virus, worms, Trojan Horses, or other programming routine intended to damage any system or data; (h) access or use the Services for the purpose of building a competitive product or service or copying its features or user interface; or (i) use the Services, or permit it to be used, for purposes of product evaluation, benchmarking or other comparative analysis intended for publication. Certain components of the Services may be supplied pursuant to agreements with third parties and Customer agrees to be bound by the provisions of such third party license agreements.
3.3 Customer accepts sole responsibility for (i) the accuracy, completeness and integrity of the Customer Data, and (ii) the programming, procedures and communication lines established and used by Customer for purposes of internet-based or remote access to the Services.
4.1 Customer shall retain all ownership rights in and to all Customer Data passing though or generated by the Services and Customer Confidential Information. SwiftConnect shall have and retain all ownership rights in the Services and all work provided by SwiftConnect during the course of providing Support to Customer (if any). SwiftConnect hereby grants Customer a royalty-free, fully paid-up, nonexclusive, license to use the foregoing on the same terms and conditions as the Services during the Term.
4.2 SwiftConnect shall retain all ownership rights in and to the Services, and Customer shall have no right or interest in the Services except as provided in the Agreement. Customer acknowledges that it is being provided access to the Services on a subscription basis. As long as Customer is not in default of any of the terms or conditions of the Agreement, Customer may use the Services as provided herein.
4.3 SwiftConnect shall own any suggestions, enhancement requests, recommendations, or other feedback provided by Customer or its Users relating to the operation of the Services.
5.1 The fees for the Services are as stated in the applicable Order Form (the “Fees”). Unless otherwise stated in the applicable Order Form, during the Term, Fees are due and payable annually net thirty (30) days from the Effective Date and the first business day of each annual anniversary thereof.
5.2 Except as expressly provided in the Agreement, upon payment, all payments made by Customer are non-refundable. Any payment not received from Customer by the due date may accrue (except for amounts then under reasonable and good faith dispute) late charges at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, from the date such payment was due until the date paid. Failure to make payments in accordance with this Section may result in suspension of Customer’s ability to access or use the Services until payment is made. In the event Customer issues statements of work or purchase orders in its normal course of business, Customer shall provide SwiftConnect with a statement of work or purchase order upon execution of an Order Form, or if Customer does not provide SwiftConnect with such statement of work or purchase order, Customer authorizes SwiftConnect to accept the Agreement in lieu of a statement of work or purchase order.
5.3 Customer is responsible for monitoring Customer’s and its Users’ use of the Services. If Customer is aware that its use of the Services is found to be greater than the number of locations licensed or other metrics licensed in the applicable Order Form, Customer shall notify SwiftConnect of such excess use. SwiftConnect will invoice Customer for the additional Fees for the period commencing on the date of excess use as reported above or as otherwise identified by SwiftConnect, through the remainder of the Term, and the unpaid Fees shall be payable in accordance with Section 5.1.
5.4 Unless otherwise provided in the Order Form, the Fees do not include any Taxes. Customer is responsible for paying all Taxes, including, but not limited to sales, use, GST, and VAT taxes, associated with its purchases hereunder, excluding Taxes based on SwiftConnect’s net income or property. If an invoice includes Taxes, Customer is responsible for such Taxes, unless Customer provides a valid tax exemption certificate authorized by the appropriate taxing authority upon execution of the Agreement. Taxes not included on an invoice shall be the responsibility of the Customer to remit to the appropriate tax authorities as necessary.
As long as Customer is current on the payment of Fees, SwiftConnect shall provide Support in accordance with its Service Level Addendum.
7.1 Each party represents and warrants that (i) it has the legal power to enter into and perform under the Agreement; and (ii) it shall comply with all other applicable laws in its performance hereunder.
7.2 SwiftConnect warrants to Customer that the Services will substantially conform in all material respects to the Documentation (“Services Warranty”). The Services Warranty does not apply when: (a) the Services have been modified by any party other than SwiftConnect; or (b) the Services have been improperly used and/or installed in a manner other than as authorized under an Order Form and the Agreement, to the extent such modification(s) or improper installation cause the Services to be nonconforming. As Customer’s sole and exclusive remedy and SwiftConnect’s entire liability for any breach of the foregoing warranty, SwiftConnect will repair or replace any nonconforming Services so that it operates as warranted or, if SwiftConnect is unable to do so, terminate the license for such Services and return the license fees paid for the nonconforming Services, pro-rated from the date of termination, as Customer’s sole and exclusive remedy.
7.3 EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTIES OF ANY KIND, WHETHER IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. SWIFTCONNECT DOES NOT WARRANT THE OPERATION OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
8.1 SwiftConnect shall defend, indemnify and hold Customer harmless against any loss, damage or costs (including reasonable attorneys’ fees) incurred in connection with claims, demands, suits, or proceedings (“Claims”) made or brought against Customer by a third party alleging that the use of the Services as contemplated hereunder infringes the U.S. intellectual property rights of such third party, provided that Customer (a) promptly gives written notice of the Claim to SwiftConnect; (b) gives SwiftConnect sole control of the defense and settlement of the Claim (provided that SwiftConnect may not settle any Claim unless such settlement includes an unconditional release of Customer for all liability); and (c) provides to SwiftConnect, at SwiftConnect’s cost, all reasonable assistance.
8.2 SwiftConnect may, at its sole option and expense: (i) procure for Customer the right to continue using the Services under the terms of the Agreement; (ii) replace or modify the Services to be non-infringing without material decrease in functionality; or (iii) if the foregoing options are not reasonably practicable, terminate the license for the Services and refund Customer the prepaid license fees for the remainder of the then-current Term after the date of termination.
8.3 SwiftConnect shall have no liability for any Claim to the extent the Claim is based upon (i) the use of the Services in combination with any other product, service or device not furnished, recommended or approved by SwiftConnect, if such Claim would have been avoided by the use of the Services, without such product, service or device; or (ii) Customer’s use of the Services in breach of the Agreement.
8.4 The provisions of this Section 8 set forth SwiftConnect’s sole and exclusive obligations, and Customer’s sole and exclusive remedies, with respect to infringement or misappropriation of third party intellectual property rights of any kind.
8.5 Customer shall defend, indemnify and hold SwiftConnect harmless against any loss, damage or costs (including reasonable attorneys’ fees) incurred in connection with any Claims made or brought against SwiftConnect by a third party alleging that the Customer Data infringes the U.S. intellectual property rights of such third party or Customer’s use of the Services in violation of any laws, provided that SwiftConnect (a) promptly gives written notice of the Claim to Customer; (b) gives Customer sole control of the defense and settlement of the Claim (provided that Customer may not settle any Claim unless it unconditionally releases SwiftConnect of all liability); and (c) provides to Customer, at Customer’s cost, all reasonable assistance.
9. Confidentiality and Data Processing
9.1 As used herein, “Confidential Information” means all confidential and proprietary information of a party (“Disclosing Party”) disclosed to the other party (“Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including the terms and conditions of the Agreement (including pricing and other terms reflected under the Agreement or any Order Form), the Services, Documentation, business and marketing plans, technology and technical information, product designs, and business processes. Confidential Information shall not include any information that: (i) is or becomes generally known to the public without breach of any obligation owed to Disclosing Party; (ii) was independently developed by Receiving Party without breach of any obligation owed to Disclosing Party; or (iii) is received from a third party without breach of any obligation owed to Disclosing Party.
9.2 Receiving Party shall not disclose any Confidential Information of Disclosing Party for any purpose outside the scope of the Agreement, except with Disclosing Party’s prior written consent. Receiving Party shall protect the confidentiality of Disclosing Party’s Confidential Information in the same manner that it protects the confidentiality of its own confidential information of like kind (but in no event using less than reasonable care). Notwithstanding the foregoing, SwiftConnect may use data generated by the use of the Services as provided in Section 2.4. Receiving Party shall promptly notify Disclosing Party if it becomes aware of any actual or reasonably suspected breach of confidentiality of Disclosing Party’s Confidential Information.
9.3 If Receiving Party is compelled by law to disclose Confidential Information of Disclosing Party, it shall provide Disclosing Party with prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at Disclosing Party’s cost, if Disclosing Party wishes to contest the disclosure.
9.4 Upon any termination of the Agreement, the Receiving Party shall continue to maintain the confidentiality of the Disclosing Party’s Confidential Information as long as it remains confidential and, upon request, return to the Disclosing Party or destroy (at the Disclosing Party’s election) all materials containing such Confidential Information.
9.5 To the extent SwiftConnect processes Company Personal Data (as defined in the DPA) that is subject to the GDPR (as defined in the DPA), the DPA will apply. To the extent SwiftConnect processes Personal Information (as defined in the CCPA Addendum) that is subject to the CCPA (as defined in the CCPA Addendum), the CCPA Addendum will apply.
10. Limitation of Liability
10.1 EXCEPT (i) FOR CUSTOMER’S INDEMNIFICATION OBLIGATIONS; (ii) FOR CUSTOMER’S FAILURE TO PAY ANY FEES DUE UNDER THE AGREEMENT; (iii) IN THE EVENT OF CUSTOMER’S UNAUTHORIZED USE, DISTRIBUTION OR DISCLOSURE OF SWIFTCONNECT’S INTELLECTUAL PROPERTY; OR (iv) CUSTOMER’S MATERIAL BREACH OF SECTION 9 (“CONFIDENTIALITY”), IN NO EVENT SHALL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF THE AGREEMENT, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE HALF OF THE FEES PAID TO SWIFTCONNECT DURING THE TWELVE MONTHS PRIOR TO WHEN THE CLAIM ACCRUED.
10.2 IN NO EVENT SHALL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER FOR ANY LOST PROFITS OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED AND, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WHETHER OR NOT IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11. Terms and Termination
11.1 The Agreement commences on the Effective Date and continues until all Order Forms entered into by the parties in accordance with the Agreement have expired or have been terminated. The term of each Order Form shall be thirty-six (36) months and shall automatically renew thereafter, unless either party requests termination at least thirty (30) days prior to the end of the then-current term.
11.2 A party may terminate the Agreement and any Order Form for cause: (i) upon 30 days written notice to the other party of a material breach of the Agreement if such breach remains uncured at the expiration of such period; (ii) immediately upon written notice if the other party becomes the subject of a bankruptcy, insolvency, receivership, liquidation, assignment for the benefit of creditors or similar proceeding; and (iii) as otherwise provided herein.
11.3 The parties’ rights and obligations under Sections 4, 5, 7.3, 8, 9, 10, 11.3, 11.4, and 12 shall survive termination of the Agreement.
11.4 Within thirty (30) days after termination of the Agreement, Customer shall certify in writing to SwiftConnect that all copies of the Services (where applicable), Updates, and Documentation in any form, including partial copies within modified versions, have been returned to SwiftConnect.
12.1 The parties are independent contractors, and no partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties is created hereby. There are no third-party beneficiaries to the Agreement.
12.2 Notices shall be in writing, sent using a recognized private mail carrier or the United States Postal Service and effective on proof of delivery.
12.3 Each party may include the other’s name and logos in its customer or vendor lists and other materials. Prior to issuing any press release regarding this Agreement, the final form of such press release shall be delivered to the other party for approval, such approval not to be unreasonably withheld, conditioned or delayed.
12.4 No amendment or waiver of any provision of the Agreement shall be effective unless in a writing signed by Customer and SwiftConnect. The Agreement, which includes all documents referenced herein and attachments hereto, represents the entire agreement of the parties, and supersedes all prior or contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter.
12.5 No failure or delay in exercising any right hereunder shall constitute a waiver of such right. Except as otherwise provided, remedies provided herein are in addition to, and not exclusive of, any other remedies of a party at law or in equity. If any provision of the Agreement is held by a court of competent jurisdiction to be contrary to law, such provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions shall remain in effect.
12.6 Neither party shall be liable to the other for any delay or failure to perform hereunder (excluding payment obligations) due to a natural disaster, actions or decrees of governmental bodies or communications line failure which (i) hinders, delays or prevents a party in performing any of its obligations, and (ii) is beyond the control of, and without the fault or negligence of, such party, and (iii) by the exercise of reasonable diligence such party is unable to prevent or provide against (“Force Majeure Event”).
12.7 Neither party may assign its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other (not to be unreasonably withheld). Notwithstanding the foregoing, either party may assign the Agreement in its entirety, without consent of the other party, to its successor in interest in connection with a merger, reorganization, or sale of all or substantially all assets or equity not involving a direct competitor of the other party. Any attempted assignment in breach of this Section shall be void. The Agreement shall bind and inure to the benefit of the parties, their respective successors and permitted assigns. For clarity, SwiftConnect may use subcontractors in the ordinary course of business.
12.8 This Section 12.8 shall apply only if Customer is a federal government entity. SwiftConnect provides the Services, including related technology, for ultimate federal government end use solely in accordance with the following: Government technical data and software rights related to the Services include only those rights customarily provided to the public as defined in the Agreement. This customary commercial license is provided in accordance with FAR 12.211 (Technical Data) and FAR 12.212 (Software) and, for Department of Defense transactions, DFAR 252.227-7015 (Technical Data – Commercial Items) and DFAR 227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation). If greater rights are needed, a mutually acceptable written addendum specifically conveying such rights must be included in the Agreement.
12.9 Each party agrees to comply fully with all applicable regulations of the United States Department of Commerce and with the United States Export Administration Act, as amended from time to time, and with all applicable laws and regulations of other jurisdictions with respect to the importation and use of the Services.
12.10 The Agreement shall be governed exclusively by the internal laws of the state of New York, without regard to its conflicts of laws rules. The United Nations Convention on Contracts for the International Sale of Goods shall not apply. The parties hereby consent to the exclusive jurisdiction of the state and federal courts located in New York, New York, for resolution of any disputes arising out of the Agreement.