What you’ll be doing:

• Work closely with strategic business partners/customers of Swift Connect.
• Develop, lead, and scale a professional services team to project manage and respond to all post-sales tasks including product implementation, customer onboarding, and customer support.
• Serve as primary point of contact when customer issues arise, troubleshooting, and ensuring quick resolutions.
• Provide analysis and feedback from post-sales tasks to inform team decision-making and product roadmap.
• Identify opportunities to scale how to direct and support customers. Work in unison with other team’s (sales, services, etc.) to deliver a top-end customer experience.
• Be responsible for ongoing project management with our customers, and the rest of the customer project team.
• Help customers achieve their business objectives by providing advice on best practices.
• Provide superior service and support to ensure customer renewals.
• Help establish a scalable Customer Success process.

What you’ll need:

• 5+ years project and/or account management experience; customer success experiences a strong plus.
• Strong problem solving and analytical thinking.
• Ability to understand technical architectures and engineering.
• Oversee engineers devoted to implementations and deployments.
• Experience in running governance of complex deployment and usage projects within large organizations.
• Growing your leadership skills by being one of the first team members of SwiftConnect’s Customer Success department.
• Excellent spoken and written English.
• Ability to manage several different situations and customers on any given day.
• Strong initiative and drive to innovate.
• Desire to be part of a fast-growing Series A startup.
• Self-starter who actively looks for problems to fix and efficiencies to gain with the goal of scaling and automating processes.